privacy policy

This Privacy and Cookie Policy applies to information collected and processed through the website aq-perfume.com and its customer service channels. We take your privacy very seriously and therefore want to inform you about how your data is collected, used, shared, and stored. This website is owned and operated by Abdul Samad Anas Abdul Samad Al Qurashi Company, incorporated under the laws of the Kingdom of Saudi Arabia. By using this website, you agree to the practices outlined in this Privacy and Cookie Policy and to the website's terms and conditions. Please note that our Privacy and Cookie Policy is updated periodically, and you are obligated to comply with the latest version posted on our website. Therefore, you should regularly review our Privacy and Cookie Policy to stay informed of the latest versions.

Information we may collect

We (and our authorized service providers) collect information you provide through our website or any of our website's customer service channels, including, but not limited to, by phone, email, during in-person shopping visits, or through our live chat feature (where available). We and these service providers also collect information when you visit our website or from authorized third parties who share your information with us. Please note that we or our authorized service providers may collect some of this information even if you are not a registered user or have not placed any orders. This information may include the following:

• Contact information and personal data such as: name, address, phone number, email address, billing and payment information, date of birth, gift recipient details, gender, nationality, and personal shopping preferences
• Website statistics include information such as: your location, the URL you use to access the website, your browser, your device type/fingerprint, your computer's IP address, domain type, the pages you visited, the search terms you entered, and the elements you clicked on.
• Transaction information, including: orders you placed, products you purchased, dates and times of those orders, as well as orders you did not complete, products you added to your cart and then deleted later, preferences you notified us of, or requests to customize specific items.
• Information obtained from external parties, such as: shipping companies, payment service providers.
• The information you have provided to us through surveys, whether conducted online or offline, competitions, or product registrations

Please note that all your payment card details will be used solely for transaction processing purposes and are not stored, sold, or rented by us. Your full payment card details are not accessible to our employees. All card transactions are processed by trusted, authorized, and legally mandated partners who are responsible for ensuring the security of your payment data throughout the payment process.

By providing us with information about third parties, you are confirming that you have obtained their prior consent to do so.

Cookies

Our website uses first-party cookies (very small files that are sent to your computer or other device used to access the website) and other similar technologies that we may access when you visit our website in the future. We may also use third-party cookies.

There are five types of cookies :

Website Functionality Cookies

This type of cookie enables you to browse the website and use the features we provide, such as shopping carts.

Website analytics cookies

We use this type of cookie to measure and analyze how our customers use the website. This allows us to continuously improve our website and your shopping experience.

Customer preference cookies

When browsing the internet or shopping online, the website will remember your preferences (for example, username, language, or location). This will make your browsing experience simpler, easier, and more private.

Targeted and advertising cookies

This type of cookie is used to display ads to you. Furthermore, it tracks how often you see an ad and helps us measure the effectiveness of our advertising campaigns.

Third-party service provider cookies

We may work with third-party companies that we authorize to place third-party cookies, web beacons, or similar technologies to store information on the website. These service providers help us give you a better, faster, and more secure experience. They may use these technologies in the ways described above, and they may also help us and you avoid fraud.

Your use of the website constitutes your consent that we and they may place and access those types of cookies on your devices each time you visit the website.

If you wish to delete any of the cookies, please go to the Help and Support section of your web browser for information on how to locate the file or directory that stores the cookies.

Please note that if you delete our cookies or disable feature cookies, you may not be able to access certain areas or features on our website.

How we use your information

We (and/or the entities or companies listed in the "With Whom We Share Information" section below) may use your information for the following purposes:

• For any purpose related to processing or fulfilling orders or to providing any requested service
• To verify and execute financial transactions conducted on the website, including checking balances or detecting fraud.
• To assist you with your inquiries regarding customer service or to provide the required information
• To manage your accounts
• To give you a personalized or enhanced shopping experience
• For analytical or statistical purposes
• For marketing purposes, including sending you our newsletters or special offers from us and our partners, unless you choose to decline such communications.
• To improve our service or website
• To add it to the information we have already obtained through legal means from other sources
• To protect our rights, our safety, or the safety of others, including preventing fraud.
• For any purpose required by regulations or bylaws

We may provide a live chat feature on the website to answer your questions. Once this feature is available, we may record and store all conversations. Transcripts of these conversations will be used for customer service purposes only.

Contact us and unsubscribe from certain communications

If you have any questions regarding this Privacy and Cookie Policy, you can contact us in any of the following ways: by calling us on the toll-free number in Saudi Arabia or via email: business@aq-perfumes.com .

When you first register with us, you will be able to choose whether to accept or decline marketing communications from us or from our carefully selected third-party partners. You will have the option to unsubscribe each time you receive marketing communications or newsletters from us (which may be sent via email, SMS, push notifications, phone, or direct mail). Furthermore, you can change your marketing preferences at any time by contacting us as described above.

You may also request the correction of any inaccurate information displayed in your account on the website by contacting us. In certain cases, you may also modify specific information online.

Delete account

If you wish to delete your account from the store, please contact us.

The measures we take to protect your data

The information you provide to us through the website is stored on secure servers. Any payment transactions made through our website are encrypted using Secure Socket Layer (SSL) technology. You are responsible for maintaining the confidentiality of any passwords or access codes for the website, whether issued to you or chosen by you.

We implement numerous measures to protect the integrity of our IT infrastructure, including authentication, monitoring, auditing, and encryption technologies. We also integrate specific security measures into the design, implementation, and daily operations of our website as part of our ongoing commitment to securing electronic content and the electronic transmission of information. Despite these efforts, the transmission of information over the internet is not generally considered completely secure, and you are solely responsible for any data transmission through our website.

Your data may be transferred to or stored in Saudi Arabia or elsewhere. By submitting your data to us and using our website, you acknowledge that your data may be transferred to countries with varying levels of data protection laws. We require all third parties who have access to any personal data to maintain its security and confidentiality and to use it only for the purposes agreed upon with us.

Third-party websites

This Privacy and Cookie Policy does not apply to third-party websites that may be linked to from this website. We are not responsible for the privacy and cookie practices of those websites, nor are we liable for any information you provide to those websites through our website. Please review the privacy and cookie policies of those websites individually to ensure they are appropriate for you.